No — app ludo's policy allows each person to hold only one account. Creating multiple accounts using the same mobile number, email address, National ID, or payment method is strictly prohibited.
If the system detects a violation of this rule, all associated accounts may be suspended or permanently closed, and any balances or bonuses held in those accounts may be forfeited.
If you've lost access to your existing account, do not open a new one — contact support directly instead. Account recovery is possible after identity verification. If you need to close your account for a legitimate reason, that can also be arranged through support.
In short: one person, one account. Stick to that and you won't run into any issues.
app ludo displays odds in Decimal format by default — the format most intuitive for Bangladeshi users. For example, if a team's odds are 2.50, a ৳100 bet would return a total of ৳250 if you win (a profit of ৳150).
The calculation is simple: Stake × Odds = Total Return.
The higher the odds, the more uncertain the outcome — but the greater the payout if you win. Odds of 1.20 indicate a heavy favourite with a modest return, while odds of 5.00 suggest an underdog with a lower chance of winning but a much larger payout.
Some markets may display Fractional or Moneyline (American) odds. You can switch between formats in your account settings. For new users, Decimal odds are recommended — the calculation is straightforward and linear.
In Live Betting, odds shift from moment to moment, so always check the latest odds before placing a bet.
Forgot your password? No worries — resetting it is straightforward and takes just 3–4 minutes.
Here's how:
1. Go to the app ludo login page and click the "Forgot Password?" link.
2. Enter the mobile number or email address you used when registering.
3. An OTP will be sent to your mobile or email — enter it in the designated field.
4. Set your new password and confirm it.
5. Once the change is successful, log in with your new password.
The OTP usually arrives within 1–2 minutes. If it doesn't, click the "Resend" button. Please note that the OTP expires after 10 minutes.
If your mobile number has changed or you no longer have access to your email, contact our support team. After verifying your identity with your NID or other details, the support team will assist you. Email us at: support@appludo.net.
app ludo treats the security of your personal information and funds as its highest priority.
On the data security side: all information exchanged on the platform — including during registration and login — is protected by 256-bit SSL encryption, the same technology used by banking websites. Passwords are never stored in plain text; they're kept in hashed form. app ludo never sells personal data to third parties.
On the financial security side: user funds are held separately from the company's own operational funds. All transactions are processed through licensed payment gateways.
For an extra layer of protection, you can enable two-factor authentication (2FA) on your account. If you notice any suspicious login activity or transactions, contact support immediately.
For more details, Privacy Policy Read.
app ludo's support team is available 24/7, seven days a week, in Bengali. There are several ways to get in touch:
Live Chat: For the fastest resolution, use live chat. Just click the chat icon in the bottom-right corner of the site or app to get started. Average response time is just 3 minutes.
Email: For complex issues or when you need to send documents, email us at support@appludo.net. You'll typically receive a detailed response within 24 hours.
Whatever the issue — a stuck payment, a missing bonus, KYC verification, or anything betting-related — the support team can help you in Bengali. Chatting while logged in allows the team to pull up your account details and resolve things even faster.
KYC (Know Your Customer) verification is typically required in two situations: before a large withdrawal (usually ৳50,000 or more in a single transaction), or when unusual activity is detected on your account.
What you'll generally need:
— National ID Card (NID) — clear photos of both the front and back.
— Selfie — a photo of yourself holding your NID.
— In some cases: a bank statement or a screenshot of your bKash/Nagad transaction history.
How to complete the KYC process:
1. Log in to your account and go to the Profile section.
2. Look for the "Identity Verification" or "KYC Verification" option.
3. Upload the required photos or files.
4. The support team typically completes verification within 24–48 hours and notifies you by email.
Verification goes faster when the details you submit match the information provided during registration — so it's important to enter accurate details from the start.
The minimum deposit at app ludo is just ৳200, and you can fund your account via bKash, Nagad, or Rocket.
Limits by payment method:
— bKash: minimum ৳200, maximum ৳25,000 per transaction.
— Nagad: minimum ৳200, maximum ৳25,000 per transaction.
— Rocket: minimum ৳200.
— Bank Transfer: minimum ৳500.
— Cryptocurrency: equivalent minimum amount applies.
Deposits are credited to your account within minutes. There are no deposit fees on our end, though your mobile banking service provider may charge a transaction fee.
A 100% welcome bonus of up to ৳10,000 is available on your first deposit. To learn about the bonus terms, Terms & Conditions See. If you run into any issues with a deposit, contact support — it's usually resolved within 15 minutes.